Frequently Asked Questions

Our email is available 24/7.

Office Hours:

Monday – Friday: 9:00 am – 6:00 pm E.T.
Saturday, Sunday & Holidays: Closed

One of our representatives will reply to your email message within 48 hours during business days.

We accept Master Card, Visa, American Express, Discover and PayPal. Personal and company checks, as well as money orders are accepted only for orders placed manually by an agent by email or telephone.  Checks must clear before printing will begin. This will add to delivery time.

Most of our products that come in bulk require a minimum quantity for purchase, however, this minimum amount varies per product. While most of our inventory is made up of bulk order items, we also do carry single products that are sold individually. This information is available in each product page.

There is no maximum order quantity, however, if we cannot fulfill your needs, we will contact you immediately to discuss options available.

You will receive at a confirmation email immediately after placing your order online.

Please note that often times email can get stuck in your junk/ spam folders so please be sure to check those folders if you haven’t received your confirmation email.

You may request a digital proof for a $10 charge during check out. A graphic designer will double check your artwork and present a visual mockup approximation of how it would look on the product.

We rarely provide an unrequested proof unless we have made a drastic change to the artwork and need your approval.

Please note that often times email can get stuck in your junk/ spam folders so please be sure to check those folders if you haven’t received your digital proof past 3 business days of your purchase.

    The arrival date of your order is based on a few factors:
    • The production time chosen (when available). Our production time cutoff is 12:00 pm EST.
    • The shipping method chosen, as well as your shipping location.
    • The day and time your proof is approved. Production cannot begin until your proof is approved.

Please note that production times and shipping times are based on business days.

To check the status of your order, please contact us with the email used to place order, name, and order number if you have it and we will reply within 1 business day.

Please contact us for any changes to your order. Once your order is in production we may not be able to accommodate your request.

You should contact us for any wanted changes to your design. You can make multiple changes to your order during the proofing stage, however, once your order is approved, we may not be able to accommodate your request.

We are required to collect applicable sales tax for selected states. If your company or organization is a nonprofit, we need a copy of your tax exempt certificate. If you use promotional products for resale, we need a copy of your resale certificate.

Production time is the time it takes our designers and printers to personalized your design in our art programs, make corrections and fittings, print and produce your items.

If digital proof has been requested:

You will receive an email artwork proof within 1-2 business days of what your wedding favors will look like. After you approve your artwork, your items will be sent to production.

Allow 5 to 15 business days for us to print your product. Our minimum production time is 5 to 7 business days. This does not include holidays or weekends. During our busy months (wedding season, major holidays), we are often running the full 15 Business Days for production. This does not include shipping time, it is production time only.

Faster production available per request for additional fee.

If you need your wedding favors production to be rushed you can contact us and we may be able to rush your order for an additional fee.

Items that do not require any personalization and/or producing will be shipping within 1-3 business days after your order has been processed.

Please allow 1 to 7 business days for transit with standard shipping.

Please allow 2 to 4 weeks for transit depending on location when using standard shipping. Faster shipping methods available at checkout.

Please note that importing customs fees, duties, and any additional taxes associated with your purchase upon arrival is NOT included in product or shipping prices offered to you here, and if applies to your order, you might receive a separate bill upon your package arriving in your country. Importing fees vary by country and merchandise, therefore we cannot calculate this beforehand.

If you are placing an international order, please be aware that your final cost may be adjusted once we get the final calculation from the shipping provider. Your country’s customs service may impose duties (fees) on merchandise you are importing. This may come as a bill from them or they may hold your shipment until fees are paid. If your package is running extremely late, please contact us to utilize our resources to figure out what the problem is. Customs duties, import costs and border/customs issues are the responsibility of the customer. We are not responsible for the package once it leaves our hands by trackable carrier. If an order is forfeit or refused with the carrier or customs, the responsibility for the delivery falls on the customer and thus no replacement or refund will be granted.

Please contact the Customs Agency in your country if you would like more information.

Faster shipping methods available at checkout for both domestic and international orders.

To learn more about production and shipping times and disclaimers, please visit our Production & Shipping Information page.

Please allow 2 to 4 weeks for transit depending on location when using standard shipping. Faster shipping methods available at checkout.

Please note that importing customs fees, duties, and any additional taxes associated with your purchase upon arrival is NOT included in product or shipping prices offered to you here, and if applies to your order, you might receive a separate bill upon your package arriving in your country. Importing fees vary by country and merchandise, therefore we cannot calculate this beforehand.

If you are placing an international order, please be aware that your final cost may be adjusted once we get the final calculation from the shipping provider. Your country’s customs service may impose duties (fees) on merchandise you are importing. This may come as a bill from them or they may hold your shipment until fees are paid. If your package is running extremely late, please contact us to utilize our resources to figure out what the problem is. Customs duties, import costs and border/customs issues are the responsibility of the customer. We are not responsible for the package once it leaves our hands by trackable carrier. If an order is forfeit or refused with the carrier or customs, the responsibility for the delivery falls on the customer and thus no replacement or refund will be granted.

Please contact the Customs Agency in your country if you would like more information.

The Online Designer Lab is a web application where customers can choose products, customize all their options manually.

The Online Designer has fonts and clip art built in, but you may also upload your own art.
The Online Designer accepts .psd, .jpg, png, pdf or vector files.
For tips and troubleshooting, please visit the Online Designer Lab Help page.

Our Online Designer Lab is not yet launched in this website. We apologize for the inconvenience.

To be updated on our online lab designer, sign up for our newsletter on the bottom of right-hand-side site menu  or follow us:

Facebook: Facebook.com/ThatWeddingShop
Twitter: Twitter.com/ThatWeddingShop
Pinterest: Pinterest.com/ThatWeddingShop

Simply contact us at info@anakellagroup.com with your idea or leave us a message on our contact page.
Let us know which products you are interested in, amount and event date. If you would also like a shipping quote, also include your shipping address.

If you already have your own artwork, please feel free to attach it in your email. Please check “Artwork Requirements” before uploading your file.

Please make sure to include any special instructions.

You should receive a reply within 1-3 business days with your quote and digital sample, and if you would like to proceed with your order, we will then send you an invoice for online payment. Once your order is processed, they will be sent to production within 1-3 business days.

Unfortunately, our online design lab is not yet launched on our website, so for now, to submit your own artwork, simply send us an email at info@anakellagroup.com including:

  • Your artwork attachment (tiff/psd/jpeg/pdf/png formats preferred)
  • If order has already been placed – Your order number.
  • If you are submitting artwork for digital sample prior to purchase – please include what products you are interested in having your design featured on.
  • Event Date

You should receive a receive a reply regarding your custom order in 1-3 business days. Please let us know if you need this rush and we will do our best to get back to you as soon as possible.

To be updated on our online lab designer, sign up for our newsletter on the bottom of right-hand-side site menu  or follow us:

Facebook: Facebook.com/ThatWeddingShop
Twitter: Twitter.com/ThatWeddingShop
Pinterest: Pinterest.com/ThatWeddingShop

For best results, all submitted images should be as big as possible. We use a hi-resolution print system that requires all images to be very large since the final result will be a great looking product with a crisp print. How big is big enough? The design, logo, illustration or image should be at least ¾ the size of your computer screen when viewed at its actual size (assuming you have a fairly normal size screen, not a huge flat screen). Or if you know pixels: it should be at least 2400X800 @ 300 dpi. This is how we guarantee that your opener or business card will have the finest print quality available anywhere! Avoid using small images, such as thumbnails from a website. Please note that if you only have a small image available of your design, we might be able to re-create this for you, this could be free of charge or a small fee might be applied depending on complexity of your design. If you upload images cannot be used, we will be obligated to contact you by email to discuss redesigning your image and your order might be slightly delayed, or possibly cancelled if we are unable to reach you. So keep an eye opened for any emails within1-2 business days after your purchase/inquiry.

That Wedding Shop advocates freedom of expression and we wish to bring your ideas to life as long as they are not intended to harm other people. Please refer to our Artwork Guidelines page for more specific information on art submission.

While we’re an open minded company that appreciates even the darkest senses of humor, we refuse to print anything that is hateful, racist, abusive, illegal or derogatory. Foul or “blue” language is permitted, as long as it’s in the context of humor. While we appreciate your rights to free speech, we will not be an accessory to hate or abuse. Nudity is permitted pending it fits the above requirements and you have the legal right to its use.

Only with proper permission. If you are the designer or artist and/or the person with legal rights to the image, logo, photo or illustration, then you have the right to use the image as you please. If you are not one of the people just mentioned, then you should have the image owner’s permission in writing to protect yourself from any damages resulting from a legal licensing dispute. You can view our official policies on our Terms and Conditions page. By submitting, saving and placing an order with That Wedding Shop, you are acknowledging that you have the right or proper legal permission to use any and all uploaded files, and you accept all liability for the use of any materials you upload. That Wedding Shop or its affiliates’ liability shall not under any circumstance exceed the purchase price of the products sold. We reserve the right to request verification of reproduction permission from any client, and may cancel any order for a full refund of the purchase price if a client cannot verify his/her right to use the materials in question. Please be advised that licensing inquiries will prolong the time needed to process your design, and will delay production and shipment of your order. We will not knowingly print any protected material.

It depends, there is absolutely no charge for assisting you with the Online Design Lab, we will be happy to answer any questions you may have.

If it’s a simple, minor adjustment (less than 15 minutes of work, which happens most of the time), then there’s no charge for assistance. We will do our best to either advise you on how to manage your art files or make the necessary minor adjustments free of charge. If it’s an involved project (design development, custom art, over 30 minutes of work), we will then pair you up with one of our talented art managers that will gladly walk you through each design phase. From beginning to end, your completed design and satisfaction are our highest priority. Rates are based on the type of job and the amount of time involved. Not only do we offer great results, we also have great prices!

A setup, or imprint fee, is the cost associated with the creation of a die, plate, screen, or other fixture that is used in our machines to print your logo on your desired item.

Since each item has a unique imprint area, and imprint methods vary from item to item, it’s necessary to create fixtures for imprints every time you order an item for the first time. Each new fixture requires another setup fee.

A setup fee is not an artwork fee. Designing your artwork is a completely different cost.

For screen printed items, the setup covers preparing a screen with the inverse of your design on it, carefully cutting out the design, and readying the ink.

For laser engraved items, it means calibrating your design into the laser.

digital printing setup charges comprises uploading your image into the printer.

Heat transfer setups include printing your logo onto transfer material, and then transferring it onto your items. (Think a higher quality iron-on t-shirt transfer!)

All our custom items will have a setup charge, but we try to discount (or eliminate) them as much as we can. We want you to be able to maximize your advertising dollars and get the most out of each purchase.

If your desired imprint has multiple colors and/or locations, this will require multiple setup fees. This is because when you have your items screen printed, a screen is created for each part of your imprint that’s a different color.

The exception is a digitally printed item. Digitally printed items only have one setup fee because your art is being sent to a large printer instead of being broken up into different screens.

It does not. Every single different item that you order has a unique setup fee.

To start, each item has a unique imprint area.

Think of it like a rubber stamp placing your design. Once you carve out the rubber stamp, you cannot change its size.

All of our products are made in many, many different warehouses. So even if you have two items with the same imprint method and area, you’ll still have to pay separate charges because they are being made and shipped from different places.

The only time you won’t have to pay a different setup fee is if you get the exact same item but in a different product color. For example, if in one order you purchase 150 beverage insulators in red, and also 150 of the same style insulators in blue, you’ll only have one setup fee. (Though please note that if you change the ink color, that would incur a separate setup fee.)

If you’ve already purchased custom products and decide that you want to order more of the exact same product, this is when a reorder setup fee is needed.

Luckily, the majority of our warehouses keep artwork on file for 1 to 2 years after they print a product. So if you order a hundred shot glasses with a white imprint and upon receiving them, your head count has increased, you can order a hundred more without paying a setup fee.

An extra bonus is that you can even change the color of the item or the color of the ink and still not have to pay another setup fee. So instead of the red pens with the white imprint, you can mix it up and try the white version of that pen with a red imprint. As long as the item and the artwork doesn’t change, you won’t have to pay for a reorder setup fee.

Please note: If you change your artwork in any way, there will be a new setup charge. For example, if you change the font in your design, you’ll have to pay a new setup fee.