Terms and Conditions

Terms And Conditions

These terms will govern any orders placed with That Wedding Shop and its affiliates; therefore we encourage you to read these terms prior to placing your order. By submitting an order to www.thatweddingshop.com, you (also referred to below as the customer) are hereby agreeing to all the terms and conditions as set forth below. This agreement is in lieu of a written consent, and will be binding by the both the customer and/or their representative(s).

General

That Wedding Shop specializes in custom products such as wedding favors, including glassware, beverage insulators, bottle openers, and an assortment of other customized goodies. We strives to deliver the highest quality as well as exceptional service at the lowest prices in the market. While we are committed to meet your every need and expectation, we wish to inform you of certain limitations that are inherent within the screen printing industry.

Pricing on our Websites

We make the best efforts to keep our websites pricing current. However, from time to time, market conditions may change the price of a particular product. We reserve the right to change prices on the site at anytime. If a site price is not correct on an item that you order, we will contact you at once with the current price or help you choose a different item.

Handling Recommendations

All steel, plastic, as well as some glass products should only be hand washed. It is not recommended to wash these products in a dishwasher as this will promote fading (and gradual loss) of the imprint.

Ordering Process Payment

Payment is due in full prior to commencement of production. Credit card authorization and address verification must be received prior to processing the order form and your order will not go to production until it’s fully processed.

Offline Ordering

We prefer orders be placed online, however, if you are having issues placing your orders straight from our website or you need a custom order, we will be happy to assist you by phone or email.

Confirmation

You will receive an order confirmation/receipt via e-mail shortly after an order is placed. Please go over the e-mail very carefully to ensure that all the information is accurate. For any corrections or concerns, simply ‘reply’ back to that email, so that we may promptly correct any information prior to processing the order.

When an order has been placed, we do not send artwork proofs unless requested. If you would like to request a proof of your artwork before your order is printed, we offer this option during checkout for an additional $5 designer fee. If you failed to choose a digital proof by accident, please e-mail or contact us immediately after your order has been placed.

If a proof is requested it will be sent within a 1-2 business day period after the order is placed. The proof is sent to the email address used for the account unless otherwise specified. We will vigorously try to contact you to get your order into production as soon as possible. After a 7 business day time period, and there is no response your order will be put into production as we see it best.

Cancellations or Changing the Order

All orders canceled after 24 hours will be charged a 10% cancellation fee to cover processing charges.

Any order canceled after the items have been pulled will be charged a 15% restocking fee. Also, if the screen has already been created for your order, you will incur an additional $25 fee regardless of cancellation. If artwork has been created for your order, you will be responsible for the $10 artwork fee regardless of cancellation.

Any orders cancelled after a proof has been created but not yet put into production will be charged a 10% cancellation fee and the proof charge is non-refundable.

Once production has begun on your order, we will be unable to change or cancel the order.

Changes and Corrections:

For any corrections or changes that may be necessary on an order, please reply back to the sales confirmation email immediately. All changes must be made in writing within 24 hours upon receipt of the emailed confirmation. Once you place an order, any further edits will restart the production process, thereby resetting your order’s lead time. After the initial 24 hour period, we will not be held responsible for any changes requested. If production has not yet begun, we can make changes outside of the 24 hour window, however, you might be charged an additional $15 production fee.

All cancellations must be confirmed in writing. If a cancellation is not confirmed in writing, and production has begun, you will be responsible for the entire cost of your order (minus shipping) and any additional applicable fees as outlined above.

Production Times

Production Time is the time it takes our designers and printers to move your design from our Online Designer to our art programs, make corrections and fittings, and produce the item.

– If digital proof has been requested – You will receive an email artwork proof within 1-2 business days of what your wedding favors will look like.
– If digital proof has been requested – After you approve your artwork, your wedding favors will be sent to production.
– Allow 4 to 12 business days for us to print your product. Our minimum production time is 4 to 7 business days. This does not  include holidays or weekends. During our busy months (wedding season, major holidays), we are often running the full 12 Business Days for production. This does not include shipping time, it is production time only. Faster production available per request for additional fee.

If you need your wedding favors production to be rushed you can contact us and we may be able to rush your order for an additional fee. Please note that in certain items, such as our Beverage Insulators, you can choose from different production times  during customization of your product (ex: 7-day production, 3-day production & 24-hour production).

We are not responsible for late receipt of any order due to any unforeseeable circumstances, for example a lengthier proofing time, an out-of-stock product, printing or firing problems, weather-related issues or delays on behalf of the shipping company.  The posted production lead times do not include shipping time in transit.

Product Quality

Items with chips, cracks, major misshaping or major ink or imprint issues are rejected and reprinted during our inspection process. If you find you have received a flawed piece of glassware that is beyond the reasonable expectation we hold in our quality standards, we will credit you for the price of that glass at our discretion or replace the damaged item for you. We may ask for photographic evidence of the damage or mistake before issuing a credit.

Horizontal placement of imprints on two-sided glassware orders will be accurrate witin 0.25 inches.

Proofreading & Double checking your design

Minor adjustments may be made automatically by our artists for optimum printing, but it is not our responsibility to identify all user mistakes.

Proofreading is up to YOU. We cannot be responsible when a customer spells a name wrong or uses the wrong date or detail.

Computer monitors are much lower in resolution than printed products. If you have to zoom in your uploaded work in the designer, it will probably be low quality in print!

Color Matching

While we represent our colors as accurately as possible, differences in monitor contrasts, browser displays and other technology factors often produces a slightly different color to the finished product than what you may see on the screen. In addition, minor changes in atmosphere, ink and other material changes and forces outside of our production controls may lead to slight changes to tint, opacity, shade or hue. While we strive to provide a range of colors and produce them as accurately as possible, there’s a chance that a blue imprint may come out slightly more navy or slightly more aqua, a red imprint may come out slightly more magenta or slightly more pink, etc. Please understand that we can not refund or replace for these minor changes in color.

All computer monitors vary in color! We print on carefully calibrated equipment and cannot be responsible if the product does not match your monitor’s colors. If you have exact CMYK, RGB, or Hex codes, you may contact us to make sure your order prints the color you require.

Color Variations

For very large orders, such as 200 or more, subtle color variations can and will occur throughout a single order.

International Shipping

We will ship to most countries, however, some of our items cannot be shipped internationally. If an item is only available for delivery within the US, this information will be specified on the product page.

Countries we do not ship to:

For various reasons, we cannot deliver packages to the following countries. If customers would like to arrange their own shipping via their own carrier, please contact us for arrangements: Ghana, Nigeria, Bolivia, Venezuela.

When checking out, shipping cost is estimated and any variance might need to be collected before your order proceeds to production. Orders shipping to Hawaii, Alaska, or international orders may require additional shipping. If you would like a shipping quote prior to placing the order, please contact us.

If you are in a country other than the United States, please be aware that your country’s customs service may impose duties (fees) on merchandise you are importing, as well as, or in addition to, brokerage fees from the shipping carrier. This may come as a bill from them or they may hold your shipment until fees are paid. This website does not collect these fees, or similar types of fees, when ordering. It is the costumer’s responsibility to pay duties, import fees, etc. Once again, if your package is running extremely late, please contact us to utilize our resources to figure out what the problem is.

Shipping breakage

We take great precaution to prevent shipping breakage but occasionally it happens. If you receive an order with damaged products we will replace the broken items. Please note that we require adequate proof that the damage was caused before arriving at your facility, so please contact us and/or email us pictures of the breakage as soon as possible. As a rule when ordering glassware, we recommend ordering 5-10% more pieces than you need to accommodate for any breakage.

LATE AND LOST PACKAGES

While we do send packages with tracking numbers for your convenience, we are not responsible for delivery. Because we use USPS, UPS and FedEx to deliver packages, final delivery is up to the individual carriers. That Wedding Shop and its affiliates will not issue refunds for packages lost, stolen or missing if we have delivery confirmation from the carrier. All delivery disputes must be handled through the carrier. We are happy to provide any information needed for your claim.

99% of orders will leave here and arrive to our customers without problems or delays, but please keep in mind that is an internet order business. As with all internet order businesses, we have to depend on outside entities to deliver products. Currently, we use the US Postal Service, the United Parcel Service (UPS) and FedEx to transport packages to our customers. These are two of the best in the business, but sometimes problems or delays do arise. If your package is running extremely late, please contact us to utilize our resources to figure out what the problem is. Domestic orders running late will typically show up on one end or the other within 30 days while international orders may take up to 90 days. Rest assured that we will do our part to resolve any problems that arise and you will not be expected to pay for items that were not delivered to the address you have chosen except as follows: UPS is the required shipping method for many remote and International locations as the shipment can be tracked. If another method is specified, we cannot guarantee delivery. If residing in an area which only accepts deliveries from a specific courier, please contact us to ensure delivery. We will determine if specified courier is an option which will be necessary to note on the receipt, otherwise the order will be shipped by the best method of Fedex, UPS or USPS to ensure low shipping costs. Returned packages due to an invalid address or unspecified courier may be subject to a reshipment fee. Please verify that all information such as apartment or suite numbers that is entered is correct to ensure fast, efficient delivery.

Carrier Responsibility:

Once the package leaves our hands, it becomes the responsibility of the carriers who has its own delivery policies. Any expected delivery dates are estimates, and neither That Wedding Shop, its subsidiaries or the delivery companies have control over issues involving weather, natural disasters, Acts of God and other unforeseen forces. While we will do our best to accommodate in hands dates, delivery services are performed by third-party companies and any proposed delivery date is an estimation, not a guarantee.

*Note that delivery dates are “approximately 3 – 6 business days”. These dates are not “guaranteed” for orders with normal production timelines.

RETURN POLICY ON CUSTOMIZED ITEMS

As you may be aware, due to the highly custom nature of our products, there will be no returns or exchanges on custom orders as custom printed products cannot be restocked. In fact, the industry standard for customized products dictates a no return and a no refund policy with the exception of items that are unusable. Unusable items include but are not limited to broken glassware, bent or misshapen bottle openers, cracked or broken license plates, etc. Items with production quality flaws are wholly non-refundable, but may be eligible for a discount or refund.

RETURN POLICY ON NON-CUSTOMIZED ITEMS

Satisfaction Guaranteed on all of our non-customizable products returned in original condition within 30 days for a refund or exchange. All returns are subject to approval prior to refund. Restocking fees may apply. Please visit our Contact Page and request a RMA return notification. Returns will not be accepted unless they are complete. All original boxes, packing materials, parts, components and pieces must be returned to us for a return to be processed. If anything from the original product, including packing material, isn’t included in the return, a refund or exchange will not be granted. Packages must have the RMA number written on at least 3 sides of the box being returned to be properly processed.

issues with packaging, incorrect or missing items, or other order errors must be reported within 7 days of delivery. Any missing or damaged items must be reported within 7 days of delivery.

Products that are returned that were purchased using a credit card or eCheck are subject to a 15% charge to cover credit card or eCheck processing fees. Orders cancelled after processing, but prior to shipping are subject to a 10% charge to cover credit card processing fees. Shipping charges are non refundable.

That Wedding Shop will not be held accountable for the misuse of any products. We make every effort to ensure that your package is packed and shipped correctly. However, from time to time occasional errors are made. If you receive an incorrect item please contact us for assistance in correcting the error. We may request that the incorrect item be returned to us at our expense. If the item is not returned you may be charged for the incorrect item.

DAMAGED / DEFECTIVE ITEMS

Time is of the essence: Any broken items, defective merchandise or discrepancies must be reported within 48 hours of receipt. Claims will not be honored after this period! Broken or Defective Merchandise may only be exchanged for the same item, we do not offer refunds. Due to the nature of the Glass and Ceramic production process, slight variations and small imperfections are not considered flaws. Variation in materials, production equipment and firing temperature may result in variations in size, shape, glaze color, etc. These conditions are within acceptable industry standards and are not considered defective. We require photographic evidence of the unusable items prior to any credits being issued. You can email this information to [email protected]

Sales Tax

We are required to collect applicable sales tax for Florida customers. If your company or organization is a nonprofit, we need a copy of your tax exempt certificate. If you use promotional products for resale, we need a copy of your resale certificate.

In Case We Need To Contact You

In the event that there is a problem with your order, whether it be a shipping, payment, or artwork concern, we may have to contact you before your order goes into production. Please be sure that your contact information is correct and that you can receive emails from the domains [email protected], [email protected] and [email protected] Unfortunately, if there is a problem with your order and we cannot get a hold of you, there is nothing we can do. Likewise, if you believe you should have already received your order, please contact us immediately and check your junk email folder and phone messages – we may have been trying to get a hold of you first!

If we cannot reach you, we may have to cancel your order.

In the event there is an issue preventing us from completing your order and we cannot reach you via the contact information you provided, orders may be cancelled after two months and you may be automatically refunded. Fees may apply if this is a cost to our company. We may repeatedly attempt to reach you and leave voice messages and/or emails, but the onus is on your behalf to make sure your contact information is correct.

Customer Verbal Abuse Policy

This policy has a duty to ensure the safety and welfare of our staff here at That Wedding Shop. We are committed to dealing with all customers fairly and impartially and to providing a high standard of customer service. As part of this service we do not normally limit the contact customers have with us. However, we do not expect our staff to tolerate behavior by customers which is clearly unacceptable (e.g. verbally abusive, offensive, cursing or threatening) and may take action to protect our staff from that behavior. When we consider that a customer’s behavior is unacceptable we will tell them why that is so and will ask them to change it. If the unacceptable behavior continues, we will take appropriate action to restrict the customer’s contact with our staff. If we are communicating via phone while this behavior is happening, we will terminate the conversation and then request the customer to communicate via email only. In this case, we will email the customer why we believe their behavior is unacceptable, what action we are taking, and the duration of that action. If a customer continues to behave in a way which is unacceptable, we may decide to terminate contact with that customer permanently. If the behavior is so extreme that it threatens the immediate safety and welfare of the company’s staff, we will then consider other options, for example reporting the matter to the police or taking legal action. In such cases, we may not give the customer prior warning of that action.

Copyright and Patent Information

All our pre-made designs are original artwork made exclusively for That Wedding Shop, and may not be used for commercial purposes. If you would like to re-sell our products, please contact us for re-seller information and pricing.

We will not restrict your use of protected material when submitting your own artwork for print, as anything you put on a design that may inflict on a copyright or trademark is between you and the copyright holder. That Wedding Shop is not responsible for trademark and copyright violations by the customer, as we are simply a medium for producing intellectual property, not the holders thereof or the endorsers thereof. The onus is yours to seek and obtain permission to use any materials.

By using our services, you recognize that the responsibility is yours to secure the rights to artwork you use, whether supplied via your own resources or the Online Designer Lab.

While you own the rights to your design, we might use your design as part of our promotions or marketing in the future. If you do not want your design to be used, feel free to contact us and let us know.

Liability Limitation

In all circumstances, That Wedding Shop maximum liability is limited to the purchase price of the products sold. That Wedding Shop will not, under any circumstance, be held liable for any claim or action that exceeds this liability limit. That Wedding Shop will not be liable for any third party claims for damages against the customer, nor for malfunction of product, cause of delays, interruption of service, or loss of business.

Due to fluctuating manufacturer costs, prices may change without notice.

That Wedding Shop may offer special pricing and/or free shipping from time to time, however these discounts will not be honored on orders that have already been placed. No exceptions made.