Frequently Asked Questions

Frequently Asked Questions

General Questions

Our Online Designer Lab and email is available 24/7.

Office Hours:
Monday – Friday
2 am to 2:00 pm ET.

One of our representatives will reply to your email message within 48 hours during business days.


 

Most of our products that come in bulk require a minimum quantity for purchase, however, this minimum amount varies per product. While most of our inventory is made up of bulk order items, we also do carry single products that are sold individually. This information is available in each product page.

There is no maximum order quantity, however, if we cannot fulfill your needs, we will contact you immediately to discuss options available.

We accept Master Card, Visa, American Express, Discover and PayPal. Personal and company checks, as well as money orders are accepted only for orders placed manually by an agent by email or telephone.  Checks must clear before printing will begin. This will add to delivery time.

My Order

You will receive at a confirmation email immediately after placing your order online.

Please note that often times email can get stuck in your junk/ spam folders so please be sure to check those folders if you haven’t received your confirmation email.

We rarely provide an unrequested proof unless we have made a drastic change to the artwork and need your approval. You may request a digital proof for a $5 charge during check out. A graphic designer will double check your artwork and present a visual mockup approximation of how it would look on the product.

    The arrival date of your order is based on a few factors:
    • The production time chosen. (our production time cutoff is 12:00 pm EST)
    • The shipping method chosen, as well as your shipping location.
    • The day and time your proof is approved (production cannot begin until your proof is approved.)

*Please note that production times and shipping times are based on business days.

  • To check the status of your order, please contact us with the email used to place order, name, and order number if you have it and we will reply within 1 business day.

Please contact us for any changes to your order. Once your order is in production we may not be able to accommodate your request.

You should contact us for any changes to your order. You can make multiple changes to your order during the proofing stage.

After your order is approved, we may not be able to accommodate your request.

We are required to collect applicable sales tax for all our Florida customers. If your company or organization is a nonprofit, we need a copy of your tax exempt certificate. If you use promotional products for resale, we need a copy of your resale certificate.

International Orders

If you are placing an international order, please be aware that your final cost may be adjusted once we get the final calculation from the shipping provider. Your country’s customs service may impose duties (fees) on merchandise you are importing. This may come as a bill from them or they may hold your shipment until fees are paid. If your package is running extremely late, please contact us to utilize our resources to figure out what the problem is. Customs duties, import costs and border/customs issues are the responsibility of the customer. We are not responsible for the package once it leaves our hands by trackable carrier. If an order is forfeit or refused with the carrier or customs, the responsibility for the delivery falls on the customer and thus no replacement or refund will be granted.

Custom Orders

Simply contact us at [email protected] with your idea.
Let us know which products you are interested in, amount and event date. If you would also like a shipping quote, also include your shipping address.

If you already have your own artwork, please feel free to attach it in your email. Please check “Artwork Requirements” before uploading your file.

Please make sure to include any special instructions.

You should receive a reply within 1-2 business days with your quote and digital sample, and if you would like to proceed with your order, we will then send you an invoice for online payment. Once your order is processed, they will be sent to production within 1-2 business days.

Unfortunately, our online design lab is not yet launched in this website, so for now, to submit your own artwork, simply send us an email at [email protected] including:

  • Your artwork attachment (tiff/psd/jpeg/pdf/png formats preferred)
  • If order has already been placed – Your order number.
  • If you are submitting artwork for digital sample prior to purchase – please include what products you are interested in having your design featured on.
  • Event Date

You should receive a receive a reply regarding your custom order in 1-2 business days. Please let us know if you need this rush and we will do our best to get back to you as soon as possible.

To be updated on our online lab designer, sign up for our newsletter on the bottom of right-hand-side site menu  or follow us:

Facebook: Facebook.com/ThatWeddingShop
Twitter: Twitter.com/ThatWeddingShop
Pinterest: Pinterest.com/ThatWeddingShop

For best results, all submitted images should be as big as possible. We use a hi-resolution print system that requires all images to be very large since the final result will be a great looking product with a crisp print. How big is big enough? The design, logo, illustration or image should be at least ¾ the size of your computer screen when viewed at its actual size (assuming you have a fairly normal size screen, not a huge flat screen). Or if you know pixels: it should be at least 2400X800 @ 300 dpi. This is how we guarantee that your opener or business card will have the finest print quality available anywhere! Avoid using small images, such as thumbnails from a website. Please note that if you only have a small image available of your design, we might be able to re-create this for you, this could be free of charge or a small fee might be applied depending on complexity of your design. If you upload images cannot be used, we will be obligated to contact you by email to discuss redesigning your image and your order might be slightly delayed, or possibly cancelled if we are unable to reach you. So keep an eye opened for any emails within1-2 business days after your purchase/inquiry.

That Wedding Shop advocates freedom of expression and we wish to bring your ideas to life as long as they are not intended to harm other people. Please refer to our Artwork Guidelines page for more specific information on art submission.

While we’re an open minded company that appreciates even the darkest senses of humor, we refuse to print anything that is hateful, racist, abusive, illegal or derogatory. Foul or “blue” language is permitted, as long as it’s in the context of humor. While we appreciate your rights to free speech, we will not be an accessory to hate or abuse. Nudity is permitted pending it fits the above requirements and you have the legal right to its use.

Only with proper permission. If you are the designer or artist and/or the person with legal rights to the image, logo, photo or illustration, then you have the right to use the image as you please. If you are not one of the people just mentioned, then you should have the image owner’s permission in writing to protect yourself from any damages resulting from a legal licensing dispute. You can view our official policies on our Terms and Conditions page. By submitting, saving and placing an order with That Wedding Shop, you are acknowledging that you have the right or proper legal permission to use any and all uploaded files, and you accept all liability for the use of any materials you upload. That Wedding Shop or its affiliates’ liability shall not under any circumstance exceed the purchase price of the products sold. We reserve the right to request verification of reproduction permission from any client, and may cancel any order for a full refund of the purchase price if a client cannot verify his/her right to use the materials in question. Please be advised that licensing inquiries will prolong the time needed to process your design, and will delay production and shipment of your order. We will not knowingly print any protected material.

It depends, there is absolutely no charge for assisting you with the Online Design Lab, we will be happy to answer any questions you may have.

If it’s a simple, minor adjustment (less than 15 minutes of work, which happens most of the time), then there’s no charge for assistance. We will do our best to either advise you on how to manage your art files or make the necessary minor adjustment (s) free of charge. If it’s an involved project (design development, custom art, over 30 minutes of work), we will then pair you up with one of our talented art managers that will gladly walk you through each design phase. From beginning to end, your finished design and satisfaction are our highest priority. Rates are based on the type of job and the amount of time involved. Not only do we offer great results, we also have great prices!

The Online Designer Lab is a web application where customers can choose products, customize all their options manually.

The Online Designer has fonts and clip art built in, but you may also upload your own art.
The Online Designer accepts .psd, .jpg, png, pdf or vector files.
For tips and troubleshooting, please visit the Online Designer Lab Help page.

Our Online Designer Lab is not yet launched in this website. We apologize for the inconvenience.

To be updated on our online lab designer, sign up for our newsletter on the bottom of right-hand-side site menu  or follow us:

Facebook: Facebook.com/ThatWeddingShop
Twitter: Twitter.com/ThatWeddingShop
Pinterest: Pinterest.com/ThatWeddingShop

Every can cooler is customizable on each side at no additional cost. Just let us know what you have in mind under “Special Instructions” and we’ll be happy to help!

If you just like the same design to be printed on both sides, just check the “both sides” options under “Imprint Location” during customization of your product.

Same-Sex Couples

At That Wedding Shop, we believe in all forms of love, and deeply support our same-sex couples. We are currently in the process of creating alternate designs to our more “Bride & Groom” style designs to fit boy couples and girl couples. Meanwhile, if there is a design you would like to customize to fit your particular needs, simply contact us and we will be happy to assist you in making the perfect wedding favors for your big day!

Every wedding can coolie order over 25 units automatically comes with a free bride and groom can cooler.

Same-Sex Couples Free Koozies For Bottle Sleeves For our same-sex couples, please leave us a message under “Special Instructions” and we will be happy to send you a “Groom & Groom” or “Bride & Bride” Koozies set instead.

Setup/Imprint Fees

A setup, or imprint fee, is the cost associated with the creation of a die, plate, screen, or other fixture that is used in our machines to print your logo on your desired item.

Since each item has a unique imprint area, and imprint methods vary from item to item, it’s necessary to create fixtures for imprints every time you order an item for the first time. Each new fixture requires another setup fee.

A setup fee is not an artwork fee. Designing your artwork is a completely different cost.

 

For screen printed items, the setup covers preparing a screen with the inverse of your design on it, carefully cutting out the design, and readying the ink.

For laser engraved items, it means calibrating your design into the laser.

A digital printing setup charges comprises uploading your image into the printer.

Heat transfer setups include printing your logo onto transfer material, and then transferring it onto your items. (Think a higher quality iron-on t-shirt transfer!)

All our custom items will have a setup charge, but we try to discount (or eliminate) them as much as we can. We want you to be able to maximize your advertising dollars and get the most out of each purchase.

If your desired imprint has multiple colors and/or locations, this will require multiple setup fees. This is because when you have your items screen printed, a screen is created for each part of your imprint that’s a different color.

The exception is a digitally printed item. Digitally printed items only have one setup fee because your art is being sent to a large printer instead of being broken up into different screens.

It does not. Every single different item that you order has a unique setup fee.

To start, each item has a unique imprint area.

Think of it like a rubber stamp placing your design. Once you carve out the rubber stamp, you cannot change its size.

All of our products are made in many, many different warehouses. So even if you have two items with the same imprint method and area, you’ll still have to pay separate charges because they are being made and shipped from different places.

The only time you won’t have to pay a different setup fee is if you get the exact same item but in a different product color. For example, if in one order you purchase 150 beverage insulators in red, and also 150 of the same style insulators in blue, you’ll only have one setup fee. (Though please note that if you change the ink color, that would incur a separate setup fee.)

If you’ve already purchased custom products and decide that you want to order more of the exact same product, this is when a reorder setup fee is needed.

Luckily, the majority of our warehouses keep artwork on file for 1 to 2 years after they print a product. So if you order a hundred shot glasses with a white imprint and upon receiving them, your head count has increased, you can order a hundred more without paying a setup fee.

An extra bonus is that you can even change the color of the item or the color of the ink and still not have to pay another setup fee. So instead of the red pens with the white imprint, you can mix it up and try the white version of that pen with a red imprint. As long as the item and the artwork doesn’t change, you won’t have to pay for a reorder setup fee.

Please note: If you change your artwork in any way, there will be a new setup charge. For example, if you change the font in your design, you’ll have to pay a new setup fee.

Shipping

 

You should contact us for any changes to your order. Once your order is in production we may not be able to accommodate your request.

We ship throughout the U.S., including military APOs. Due to military requirements and regulations, we cannot guarantee when you will receive your order. We can only guarantee the date the product will ship.

Glassware Related Questions

Production Time is the time it takes our designers and printers to move your design from our Online Designer to our art programs, make corrections and fittings, and produce the item.

– If digital proof has been requested – You will receive an email artwork proof within 1-2 business days of what your wedding favors will look like.
– If digital proof has been requested – After you approve your artwork, your wedding favors will be sent to production.
– Allow 4 to 12 business days for us to print your product. Our minimum production time is 4 to 7 business days. This does not  include holidays or weekends. During our busy months (wedding season, major holidays), we are often running the full 12 Business Days for production. This does not include shipping time, it is production time only. Faster production available per request for additional fee.
– Allow 1 to 7 business days for transit. (U.S & Canada only)
– Allow 2 to 3 weeks for transit. (All other countries including APO/FPO)

If you need your wedding favors production to be rushed you can contact us and we may be able to rush your order for an additional fee.

Shipping and Time Requirements:

All of our custom printed glass orders ship from our production facility in Largo, Florida. We are located in the Tampa Bay Area and use UPS for our primary shipping method. The Ground Shipping map is shown below.

Glassware Shipping Map

Ground Shipping Times Only:

Please note that these transit times are in addition to production times. For instance, an order going to California from Florida would take approximately 2 weeks to produce and another week (or more) to be shipped to you.

Expedited Shipping:

Glassware is heavy, and thus can be expensive to ship. While we recommend our ground shipping to be economical, we do offer expedited shipping via UPS next day, UPS 2nd day or UPS 3rd Day. These quoted ship dates are for shipping days only, not production days, and must be ready to ship before 3PM to be considered for expedited shipping.

 

Unfortunately we can’t send you a printed sample due to our imprint fee being $45-$65 regardless of amount (already included in the price once you add item to cart) so it would be very expensive to send you just one, however, if you just want to see the quality of the glass, we can send you a clear shot glass sample (no imprint) upon request.  Simply let us know which product you are interested in and your shipping name and address.

We can also always send you a digital sample of product wanted with your design and customization if you would just like to see how the design will look like prior to purchase. You can request a digital sample here.

If it makes you feel a better regarding the quality of the glasses, please free to take a look at our 100% positive reviews at our Etsy store: www.etsy.com/your/shops/MyCustomWedding/reviews.

Any design applied to our glassware is available in 45 imprint colors. 13 basic colors and 32 premium colors. An imprint fee will be added to your final total.

Basic Colors – $45
White, Black, Rose Pink, Red, Burnt Orange, Yellow, Green Apple, Kelly Green, Baby Blue, Royal Blue, Purple, Metallic Gold & Metallic Silver

Premium Colors – $65
Blush, Magenta, Pink Spice, Grapefruit, Bloodshed, Cayenne, Pumpkin, Orange, Mango, Ivory, Citrus, Sunshine, Wheat, Sage, Army, Olive, Mint, Sea Salt, Grass, Tiffany, Aqua, Ocean Blue, Lapiz Blue, Navy Blue, Orchid, Lilac, Purple, Plum, Cappuccino, Latte, Lite Gray & Gunmetal.

Color Chart Below

Shot Glasses Color Chart

We can also do some custom colors. While many colors can be mixed from our stock colors to create custom shades, we do not offer PMS/Pantone color matching at this time. We’ll make every attempt to produce a color for you that is consistent throughout the production run but we do not guarantee exact PMS colors. For color matching, we can only guarantee colors within four shades. For custom ink colors, please contact us. For custom colors, the imprint fee charge is also $65 (Premium Colors).

Beverage Insulators Related Questions

Production Time is the time it takes our designers and printers to move your design from our Online Designer to our art programs, make corrections and fittings, and produce the item.

– If digital proof has been requested – You will receive an email artwork proof within 1-2 business days of what your wedding favors will look like.
– If digital proof has been requested – After you approve your artwork, your wedding favors will be sent to production.
– Our standard beverage insulators production time is  7 business days and included in the price of koozies. 3-Day Production (additional 10% of your order amount) and 24-Hour Production (additional 20% of your order amount) options are available in product page when customizing your coolers. This does not  include holidays or weekends. During our busy months (wedding season, major holidays), we might not have these faster production methods available. This does not include shipping time, it is production time only.

– Allow 1 to 7 business days for transit. (U.S.)
– International delivery is not currently available for beverage insulators.

All of our custom beverage insulators orders ship from our production facility in Ohio and use UPS for our primary shipping method. The Ground Shipping map is shown below.
Koozies Shipping Map
*Please note that production times and shipping times are based on business days.

Unfortunately we can’t send you a printed sample with your own custom design due to our imprint fee being $45 regardless of amount (already included in the price of koozies) so it would be very expensive to send you just one, however, if you just want to see the quality of the material and color match, we can send you up to 3 samples of colors chosen upon request.  Simply let us know which product you are interested in, what color koozies and imprint matches you would like (up to 3 options) and your shipping name and address.

We can also always send you a digital sample of product wanted with your design and customization if you would just like to see how the design will look like prior to purchase. You can request a digital sample here.

If it makes you feel a better regarding the quality of our products, please free to take a look at our 100% positive reviews at our Etsy store:www.etsy.com/your/shops/MyCustomWedding/reviews.

Collapsible Foam Can Beverage Insulator

45 koozie colors available:
White, Lite Gray, Gunmetal, Black, Brown, Taupe, Sandstone, Camel, Gold Caramel, Daisy Yellow, Marigold, Peach, Orange, Burnt Orange, Coral, Blush, Dusty Rose, Strawberry, Tangerine, Cherry Red, Burgundy, Wine, Raspberry, Hot Pink, Orchid, Eggplant, Purple, Navy Blue, Cobalt Blue, Royal Blue, Aqua, Placid Blue, Frost, Mint, Robins Egg Blue, Teal, Pistachio, Margarita, Emerald, Kelly Green, Forest Green, Sage, Army, Army Camo and Real Camo.

Collapsible Custom Beer Can Koozie Color Chart

 

Collapsible Neoprene Can Beverage Insulator

28 koozie colors available:
Lite Gray, Gunmetal, Black, Brown, Sandstone, Camel, Coral, Daisy Yellow, Orange, Burnt Orange, Tangerine, Hot Pink, Cherry Red, Raspberry, Orchid, Eggplant, Purple, Navy Blue, Cobalt Blue, Aqua, Lite Blue, Mint, Robins Egg Blue, Teal, Margarita, Kelly Green, Camo Green and Real Camo.

Collapsible Neoprene Custom Beer Can Koozie Color Chart

 

Indestructible Foam Can Beverage Insulator

10 koozie colors available:
Black, Yellow, Orange, Hot Pink, Cherry Red, Purple, Navy Blue, Cobalt Blue, Aqua and Margarita.

Indestructible Custom Beer Can Koozies Color Chart

 

Collapsible Foam Bottle Sleeve  Beverage Insulator

28 koozie colors available:
White, Lite Gray, Gunmetal, Black, Brown, Sandstone, Camel, Coral, Orange, Burnt Orange, Tangerine, Cherry Red, Dusty Rose, Hot Pink, Raspberry, Orchid, Purple, Navy Blue, Cobalt Blue, Aqua, Placid Blue, Robins Egg Blue, Teal, Mint, Kelly Green, Forest Green, Camo Green and Real Camo.

Collapsible Custom Beer Bottle Sleeves Koozie Color Chart

We have 22 imprint colors available for our beverage insulators:
White, Lite Gray, Black, Yellow, Buttercup, Orange, Coral, Hot Pink, Cherry Red, Burgundy, Moss, Teal, Green, Forest Green, Lite Blue, Lapiz Blue, Navy Blue, Purple, Champagne, Brown Chocolate, Metallic Gold & Metallic Silver.
Beverage Insulators Imprint Color Chart

As far as different color options, you can have up to 4 colors of koozies in the same order and amounts will be divided equally, however, imprint must be the same color in order for price to apply and you need at least 25 units of each color (ex: For 2 colors, you will need at least 50 units, for 3 colors koozies, you will need 75 units, for 4 colors, 100 units). If you need your colors to be divided in a way other than equal amounts for each, just leave us a message under “Special Instructions” during customization letting us know how many you need of each color. If you would like different imprint colors, separate orders will need to be placed for each imprint color.

    Our can coolers fit standard 12 oz cans and also fit standard 12 oz bottles.

 

Every wedding can coolie order over 25 units automatically comes with a free bride and groom can cooler.

Same-Sex Couples Free Koozies For Bottle Sleeves For our same-sex couples, please leave us a message under “Special Instructions” and we will be happy to send you a “Groom & Groom” or “Bride & Bride” Koozies set instead.

Every can cooler is customizable on each side at no additional cost. Just let us know what you have in mind under “Special Instructions” and we’ll be happy to help!

If you just like the same design to be printed on both sides, just check the “both sides” options under “Imprint Location” during customization of your product.